Refund Policy – Houz Fix
1. Cancellations (Before Appointment)
You can cancel any booking up to 24 hours before the appointment with a full refund.
Cancellations with less than 24 hours’ notice may incur a call-out charge to cover engineer allocation.
2. Refunds for Compliance Services
If the inspection was completed and the certificate was issued, the service is non-refundable.
If we attend and cannot complete the certification due to issues at the property (no access, unsafe installations, missing keys), the call-out fee still applies.
3. Refunds for Repairs
If the engineer attends and identifies the issue but you choose not to proceed with the repair, the diagnostic/call-out fee is non-refundable.
If we fail to resolve a repair and the issue is directly due to our work, we will return free of charge.
4. Emergency Callouts
Emergency call-out fees are non-refundable once an engineer has been dispatched.
5. Workmanship Guarantee
All repair work comes with a 12-month labour guarantee.
If a problem reappears due to our workmanship, we fix it at no cost.
6. Refund Processing Time
Approved refunds are processed within 5–7 working days.
7. How to Request a Refund
Email: info@taskbuilt.co.uk
Include your name, property address, invoice number and reason for the refund request.